FAQ
Emergency Call - 24/7
- 678-690-0064
Frequently Asked Questions
01.
General Questions
The tank on a single family home is sized by how many bedrooms you have. Usually a home with 3 bedrooms or less, will have a 1000 gallon tank. A home with 5 bedrooms or more will have a 1500 gallon tank. 4 bedrooms can go either way. We can always tell what size your tank is, by probing, and marking out the footprint of your tank, before we start any work.
To pump up to a 1000 gallon tank is, $350. up to a 1500 gallon tank is $450. This price is all inclusive. there is no hidden fees, and no bait and switch like so many other companies do. We do not charge extra for excavating the tank, or for how many hoses it takes us to get to your tank. (This of course is providing it is within reason. Not 6 feet deep, or 500 feet away.) You will ALWAYS be provided a price up front before any work begins.
Estimates are always free. We are happy to discuss any project that you have in mind. Emergency estimates are usually provided on-site because every situation is different. We want to be as accurate as possible.
The short answer is, that it is recommended to perform routine maintenance on your septic system every 3 to 5 years.
The long answer is, that every family is different. Depending on the size of your family, and how you use the system, greatly affects how often you should pump the tank. We like to keep records on our clients. Get to know how your family uses the system, and tailor a maintenance plan to your needs. Just ask us how at your next service appointment.
02.
Services Info
The fastest way is by calling, or texting if you prefer, #678-690-0064
Or Email- kirby.thesepticguys@gmail.com
If we can’t answer immediately, we will respond back to you promptly. Usually in a matter of minutes.
We are C.O.D. and accept all forms of payment.
Any major credit card is accepted, with a 3.5% processing fee. (This is the processing fee that is charged to us for running a card.)
Checks are accepted with a valid Georgia drivers licence, made payable to “TheSepticGuys”
Cash is always accepted. Ask about a cash discount.
Certain companies that we do business with can be placed on a NET15 or a NET30 account.
We regret to say that we are unable to offer financing at this time. But we are trying to make this happen in the near future. Ask again soon .
We are open 24/7/365 for emergency service. There will always be a technician standing by the phone to take your call.
Our office hours are,
Monday-Friday, 7AM to 7PM.
Saturday 7AM to 4PM.
Sunday, CLOSED.
03.
Emergency Questions
No way! There is never an extra fee for emergencies, nights, or weekends.
You are having an emergency if you have no use of your facilities. If your water has been turned off. If you can not flush the toilets. If you have an active overflow situation.
Otherwise, if you are not sure, call anyway. We are happy to assist
click to view a short video on how a septic tank works
Reliable Septic Services you can trust
Trust our experts to diagnose ANY septic or sewer related issue and offer solutions to get you flushing again